At Gattrepeitho, we take pride in the quality, craftsmanship, and thoughtful presentation of every creation. Each order is carefully prepared and inspected before shipment to ensure a satisfying shopping experience.
We understand that a purchase may not always meet your expectations. To provide a clear and convenient shopping experience, we offer a 30-day return policy for eligible items, subject to the conditions outlined below.
This policy applies to purchases made through PeithoJewelry, the official online store of Gattrepeitho, operated by Peitho Technology Co., Limited.
1. 30-Day Return Policy
Customers may request a voluntary return within 30 calendar days of receiving their order.
To qualify for a standard voluntary return, the following conditions must be met:
Items must be unused, unworn, and in good, resalable condition.
Products must be free from scratches, stains, odors, alterations, or other signs of use or customer-caused damage.
Original packaging, product tags, certificates, and accessories should be included and maintained in good condition.
Products must not have been repaired, resized, modified, or otherwise altered after delivery.
Valid proof of purchase, such as an order number or confirmation email, must be provided.
For jewelry and gemstone accessories, all settings, clasps, decorative elements, and finishes should remain intact.
For pet accessories, items must be clean, unused, and free from animal hair, odors, scratches, or signs of wear.
These conditions apply to our voluntary return service.
2. Return Shipping & Restocking Fee
To ensure that every Gattrepeitho creation meets our quality and presentation standards, returned merchandise requires careful inspection, handling, and processing.
The following conditions apply to eligible voluntary returns.
5% Restocking Fee
A 5% restocking fee will be deducted from the refundable merchandise value of eligible voluntary returns, where permitted by applicable law.
This fee contributes to the costs of return administration, quality inspection, handling, and restocking.
The fee is calculated based on the amount paid for the returned merchandise after applicable discounts, excluding separately charged shipping costs and taxes.
For example, if the refundable merchandise value is US$100, the 5% restocking fee is US$5, resulting in a merchandise refund of US$95, before any other legally permitted adjustments.
Return Shipping Costs
Customers are responsible for arranging and paying return shipping costs for standard voluntary returns.
We recommend choosing a reliable shipping provider with tracking services.
Customers should ensure that returned items are securely packaged to prevent damage during transit.
For voluntary returns, customers are responsible for return shipments until delivery to our designated return facility, to the extent permitted by applicable law.
Original shipping charges are generally non-refundable for voluntary returns.
3. How to Request a Return
To request a return, please contact our customer service team within 30 calendar days of delivery.
Email: contact@peithojewelry.com
Please include:
Your order number.
Your full name and contact information.
The product you wish to return.
A brief explanation of your return request.
Product photographs, where reasonably requested to assess the item’s condition.
Our customer service team will review your request and provide return instructions along with the designated return address.
For voluntary returns, please dispatch your package within 14 calendar days after receiving the return instructions, unless otherwise agreed.
We recommend retaining your shipping receipt and tracking number until the return process has been completed.
Please do not send merchandise to our registered business address without first confirming the designated return facility.
4. Return Inspection & Approval
All returned products undergo a quality inspection upon arrival.
Gattrepeitho reserves the right to decline voluntary returns that do not meet the eligibility requirements stated in this policy.
Items may be considered ineligible for a voluntary return if they:
Show visible signs of wear or use.
Have scratches, stains, odors, discoloration, or customer-caused damage.
Have been altered, repaired, or modified.
Are missing essential components or accessories.
Are not in an acceptable, resalable condition due to customer handling.
If a returned item does not meet our voluntary return requirements, our customer service team will notify the customer and explain the available options.
Any refusal or adjustment will be assessed reasonably, based on the condition of the item and the applicable return terms.
5. Non-Returnable Items
The following items are generally not eligible for our voluntary return service:
Personalized, engraved, or specially customized products made to individual customer specifications.
Products that have been worn, used, or altered after delivery.
Products damaged through customer misuse or improper care.
Items with missing essential components or significant customer-caused damage.
Gift cards, where applicable.
Natural Gemstone Characteristics
As many Gattrepeitho creations incorporate natural gemstones, crystals, and pearls, slight variations in color, texture, inclusions, patterns, and shape are to be expected.
These natural characteristics contribute to the individuality of each piece and are not necessarily considered manufacturing defects when consistent with the product description.
6. Damaged, Defective, or Incorrect Items
We carefully inspect every order before shipment.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We recommend reporting delivery-related concerns within 7 days of receipt to help us resolve the issue efficiently.
Please provide your order number, a description of the issue, and relevant photographs where reasonably available.
Our team will review the information and offer an appropriate solution, which may include repair, replacement, or refund.
The 5% restocking fee does not apply to confirmed defective, damaged, or incorrectly supplied products.
Where return shipping is required due to a confirmed product issue, we will arrange or cover reasonable shipping costs in accordance with the applicable resolution.
The recommended reporting period does not limit customers’ rights concerning defective or nonconforming goods.
7. Refund Processing
For approved voluntary returns, refunds are generally processed within 7 business days after the returned merchandise has been received and inspected.
Refunds will normally be issued to the original payment method.
For standard voluntary returns, the refund amount will reflect the applicable restocking fee and any other permitted adjustments.
Please note that banks and payment providers may require additional processing time before funds appear in your account.
8. Exchanges & Order Cancellations
Exchanges
We do not currently offer direct exchanges for standard purchases.
If you would prefer a different size, color, or design, you may request a return of the original eligible item and place a new order separately.
Standard voluntary return conditions will apply to the original purchase.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters preparation, customized production, or shipment.
Once production or shipment has begun, voluntary cancellations may no longer be available.
9. Your Consumer Rights
Our 30-day return service is provided in addition to the consumer rights available under applicable laws.
The conditions of our voluntary return service, including restocking fees, return shipping responsibilities, product condition requirements, and refund procedures, apply only where permitted.
Where mandatory consumer rights provide different requirements, those rights will take precedence.
In particular, no restocking fee or other prohibited charge will be applied to a qualifying statutory cancellation, withdrawal, or remedy. Return shipping costs, original delivery charges, refund timelines, and any permitted deductions will be handled in accordance with the applicable requirements.
Customers may exercise mandatory cancellation or withdrawal rights by providing a clear statement within the relevant legal period, without requiring prior approval.
Nothing in this policy limits or excludes consumer rights that cannot legally be waived.
10. Contact Information
For return requests or refund inquiries, please contact:
Brand: Gattrepeitho
Official Online Store: PeithoJewelry
Operating Company: Peitho Technology Co., Limited
Website: https://peithojewelry.com
Email: contact@peithojewelry.com
Please contact our customer service team for the designated return shipping address before sending any merchandise.
This policy should be read together with our Shipping Policy and Terms & Conditions.
