Welcome to PeithoJewelry, the official online store for Gattrepeitho, operated by Peitho Technology Co., Limited.
At Gattrepeitho, we take care to prepare, inspect, and package every order. This Shipping Policy explains our order processing times, shipping fees, estimated delivery times, and other important information regarding your purchase.
Brand: Gattrepeitho
Online Store: PeithoJewelry
Website: https://peithojewelry.com
Company: Peitho Technology Co., Limited
Customer Service: contact@peithojewelry.com
1. Shipping Rates & Free Shipping
We offer complimentary standard shipping on eligible orders with a merchandise subtotal of US$50 or more.
Orders of US$50 or more: Free standard shipping.
Orders under US$50: Standard shipping fees apply and will be displayed at checkout.
Express shipping: Where available, express shipping fees will be displayed at checkout.
The free shipping threshold is calculated based on the merchandise subtotal after discounts and before shipping charges and applicable taxes.
Free standard shipping does not include express shipping upgrades, customs duties, import taxes, or other charges imposed by local authorities.
Shipping availability depends on the destination selected at checkout.
2. Order Processing Time
Orders are prepared after payment confirmation.
For regular in-stock products, processing typically takes 1–5 business days before dispatch.
Customized, personalized, or made-to-order products may require additional preparation. Such products typically require 3–5 business days for production and quality inspection before shipment, depending on the design and customization requirements.
Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
Business days exclude weekends and applicable public holidays.
3. Shipping Methods & Delivery Times
Our estimated standard shipping transit time is:
Standard Shipping: 7–20 business days after dispatch.
If express shipping is available for your destination, the applicable delivery estimate and shipping fee will be provided during checkout.
Please note:
Delivery estimates begin when the order has been dispatched, not when the order is placed.
Order processing or customization time is additional to the shipping transit time.
Delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, and circumstances beyond our reasonable control.
Delivery dates are estimates rather than guaranteed arrival dates.
For time-sensitive purchases, we recommend contacting our customer service team before placing your order.
4. Shipping Destinations
We ship to the countries and regions supported by our checkout system.
Available delivery destinations and applicable shipping options will be displayed when you enter your shipping address at checkout.
If your location is not available, please contact us at contact@peithojewelry.com to inquire about possible shipping arrangements.
5. Shipping Confirmation & Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.
Tracking information may take approximately 24–72 hours to become active after dispatch.
You can use the tracking number provided to follow your shipment’s progress.
Occasionally, international shipments may experience tracking update delays while in transit or undergoing customs clearance.
6. Customs Duties, Import Taxes & Additional Charges
International orders may be subject to import duties, customs fees, local taxes, or other charges imposed by the destination country or region.
These charges are separate from our shipping fees unless explicitly stated otherwise at checkout.
Where applicable, customers are responsible for import-related charges that are not included in the checkout total.
Customs procedures and requirements vary by destination. Our team will provide reasonable assistance with shipping documentation and customs-related inquiries when necessary.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information, including the recipient’s name, address, postal code, telephone number, and email address.
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before dispatch, but changes may not be possible once an order has been shipped.
Additional costs or delays resulting from incorrect or incomplete customer-provided information may be the customer’s responsibility, to the extent permitted by applicable law.
8. Delayed, Lost, or Damaged Shipments
If your shipment is significantly delayed, appears lost, or arrives damaged, please contact our customer service team.
Include your order number, tracking information, and a description of the issue. For damaged items, please provide clear photographs of the product and packaging where possible.
We will investigate the matter with the shipping carrier and work toward an appropriate resolution.
For items that arrive damaged or defective, please also refer to our Refund Policy.
Nothing in this policy limits your statutory rights relating to undelivered, lost, damaged, or nonconforming goods.https://peithojewelry.com/contact/
9. Delivery Confirmation
Once the tracking information shows that an order has been delivered to the provided shipping address, the order will be considered successfully completed.
Contact us: https://peithojewelry.com/contact/
Email: contact@peithojewelry.com
If you cannot locate a delivered package, please:
- Check with household members or neighbors
- Contact the local delivery carrier
- Contact us for further assistance
10. Contact Information
For questions regarding shipping, delivery, or order tracking, please contact:
Brand: Gattrepeitho
Online Store: PeithoJewelry
Company: Peitho Technology Co., Limited
Website: https://peithojewelry.com
Email: contact@peithojewelry.com
Business Address:
RM 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
This Shipping Policy should be read together with our Refund Policy and Terms & Conditions. Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.
