At Gattrepeitho, we are committed to providing a secure, reliable, and seamless shopping experience for our customers worldwide. We carefully prepare every jewelry piece before shipment and work with trusted logistics partners to ensure your order arrives safely and efficiently.
Company: Peitho (HK) Technology Co., Limited
Website: peithojewelry.com
Email: contact@peithojewelry.com
1. Order Processing Time
All orders are carefully prepared after payment confirmation.
For regular in-stock items, our standard processing time is:
1–3 business days
Before shipment, each jewelry piece undergoes quality inspection and is carefully packaged to ensure it meets our standards.
For customized or personalized jewelry pieces, additional production time is required due to the individual craftsmanship and preparation involved.
Customized orders typically require:
3–5 business days for production and quality inspection
before shipment.
The total delivery time for customized items will include both the production period and the shipping time. We recommend customers allow sufficient time when placing customized orders.
During peak seasons, holidays, promotional events, or periods of high order volume, processing and production times may be slightly extended.
We will make every effort to complete and ship your order as quickly as possible while maintaining the quality and craftsmanship of each piece.
2. Shipping Time
We offer international shipping options to provide customers with convenient and reliable delivery services.
Estimated delivery times:
- Standard Shipping：7–20 business days
- Express Shipping：3–10 business days
Delivery times are estimates only and may vary depending on the destination country, customs procedures, carrier operations, weather conditions, and other circumstances beyond our control.
3. Shipping Destinations
Gattrepeitho currently provides international shipping to selected countries and regions.
Available shipping destinations and shipping fees will be calculated automatically during checkout based on your delivery address.
If your country or region is not available at checkout, please contact us:
Email: contact@peithojewelry.com
Our team will assist you with available shipping options.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking information to become active after shipment.
Customers may use the tracking number provided to monitor delivery progress.
Please note that tracking updates may be delayed during international transportation or customs processing.
5. Customs Clearance Service
To provide a smoother international shopping experience, Gattrepeitho provides customs clearance assistance for international orders.
We will arrange and support the necessary customs clearance procedures required for shipment, helping ensure your package moves through customs efficiently.
Customers do not need to independently arrange customs clearance for their orders.
6. Import Duties, Taxes, and Additional Fees
Gattrepeitho aims to provide a smooth and transparent international shopping experience.
Depending on your destination country or region, local authorities may apply certain taxes, duties, consumption taxes, or other regulatory charges in accordance with applicable laws and regulations.
Any applicable fees, if required, will be calculated and displayed during the checkout process whenever available.
Please note that customs policies and tax regulations vary by country. Customers may be required to provide additional information or complete certain procedures according to local requirements.
For any questions regarding customs-related matters, our customer service team is always available to provide assistance.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check:
- Recipient name
- Shipping address
- Postal code
- Phone number
- Email address
Gattrepeitho is not responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete information provided by customers.
If you notice an incorrect address after placing your order, please contact us as soon as possible.
8. Lost, Delayed, or Damaged Packages
While we work with reliable shipping partners, unexpected situations may occasionally occur during international transportation.
If your package is delayed, lost, or arrives damaged, please contact us:
Email: contact@peithojewelry.com
Please provide:
- Order number
- Shipping details
- Photos of damaged packaging or products (if applicable)
Our team will investigate the issue and work with the shipping carrier to provide appropriate assistance.
9. Delivery Confirmation
Once the tracking information shows that an order has been delivered to the provided shipping address, the order will be considered successfully completed.
If you cannot locate a delivered package, please:
- Check with household members or neighbors
- Contact the local delivery carrier
- Contact us for further assistance
10. Contact Us
If you have any questions regarding shipping, please contact our customer service team:
Peitho (HK) Technology Co., Limited
Email: contact@peithojewelry.com
Address:
RM 509, 5/F The Cloud 111, Tung Chau ST, Tai Kok Tsui, Hong Kong
